Jeff Yeger
Full Stack Developer
Customer Success Expert

Contact Info

Education

  • Bachelors Degree - Marketing and Communications

    Bar Ilan University
  • Fullstack Developer Certification

    Beta Academy
  • Masters of Business Administration - Information Technology

    Tel Aviv University - Ongoing

Technical Skills

  • Javascript | React | HTML | CSS
  • Node.js | Express.js | MongoDB
  • RESTful API's | Documentation
  • SQL | Git | Postman
  • Salesforce | Tableau | Trello
  • Google Analytics | Gong

Business Skills

  • Complex Problem Solving
  • Customer Relationships and Strategy
  • Process Innovation/Automation/Iteration
  • Data Analysis
  • People Leadership and Empowerment

Languages

  • English
  • Hebrew
  • Yiddish

Summary

I’m Jeff. Dad x3, husband, woodworker, tech enthusiast and mediocre basketball player. I’ve also spent the last 9 years leading Customer Success teams at technology companies. I like to get hands on and in the trenches with my people and customers. I believe in a customer first, proactive, high touch approach with mutual goal setting and world-class customer experiences.

Experience

June 2023
Bemida

Contract - FullStack Developer

  • Brought in to help build their first custom platform in React and Node.js
  • Solved main business issue of providing consistent and accurate pricing information by introducing an external API that integrated with Node.js and front end logic
  • Build out Node.js server to handle registration/authorization + login, payment, email
  • Wrote full documentation to support new API's build
Dec 2021 - March 2023
PeerSpot

VP Customer Success

  • Promoted to first ever VP Customer Success, presented quarterly to company Board of Directors
  • Grew the team from 10 to 15, including introducing CS Operations to the company. Promoted managers from within and built out full org structure.
  • Achieved 20th consecutive quarter with a 65+ NPS
Jan 2021 - Dec 2021
PeerSpot

Senior Director of Customer Success

  • Promoted to Senior Director after a successful year where the company achieved 120% of its sales target
  • Joined the company's Executive Management Team.
  • Improved Time to Value (TTV) by 30% YoY through close collaboration with Product and Services teams
  • Revamped and streamlined all CS Process in Salesforce to increase CS output (calls with clients) by 25% YoY
Dec 2019 - Jan 2021
PeerSpot

Head of Customer Success

  • Promoted to lead the Customer Success Team
  • Built out the Customer Success Salesforce instance, introduced automation for CSM workflows
  • Grew the team from 2 CSM’s to 7
  • Achieved an Net Retention Rate of 103%. (Previous year was 83%)
  • Improved team resource management and efficiency by segmenting Mid-Market and Enterprise accounts and workflows.
July 2017 - Dec 2019
PeerSpot

Customer Success Manager

  • Managed book of 30 Enterprise and Mid-Market Customers for all post sale activities including onboarding, adoption, strategy, troubleshooting, sales enablement and advocacy. Total value of Book of Business was over $2.3m.
  • Achieved a consistently quarterly NPS of 70+, including 2 quarters at a perfect 100.
  • Had the highest NRR of any CSM during the same period.
July 2015 - July 2017
ZDH Consulting

Customer Success Team Lead

  • Promoted to hire and lead a team of 3 CSM’s
  • Introduced Salesforce as a CRM to centralize customer data and communications
  • Introduced, documented and improved CS best practices for client engagement and expedient delivery.
June 2014 - July 2015
ZDH Consulting

Customer Success Manager

  • First Customer Success Manager at the company, managed all of our existing clients.
  • Served as liaison for customers to all resources within the company including the design, development, product and finance teams.
  • Worked closely with internal teams to improve product, delivery times, roll out new products and gather customer feedback